Refund & Return Policy

Effective Date: April 15, 2026

At True Essentials, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our policy below.

 

1. Returns Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect
  • The request is made within 7 days of receiving the order
  • The product is unused and in its original packaging

We reserve the right to reject returns that do not meet these conditions.

 

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used personal care products
  • Items not in original condition
  • Products purchased on clearance or sale

 

3. Refund Process

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

 

4. Exchange Policy

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect

If you need an exchange, please contact us with proof (photos or order details).

 

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping charges are non-refundable

 

6. Order Cancellation

Orders can be canceled only if they have not been processed or shipped. Once shipped, the order cannot be canceled.

 

7. How to Request a Return

To initiate a return or refund request, please contact us with:

  • Your order number
  • Reason for return
  • Supporting images (if applicable)

 

8. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Website: True Essentials
Email: [Add Email]
Phone: [Add Phone Number]